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service.usa@zumex.com

FAQs

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Parts for juicers and juice extractors

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Phone

Technical support

+1 (305) 591-0061

Monday – Friday 9:00 AM to 04:30 PM EST

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zusorders@zumex.com

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Product documentation

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FAQs

If you have doubts, you can resolve them here

It depends on the model. In the Multifruit commercial juicer it is located on the back of the machine and you will need to remove the waste bucket to access it. In the case of the other juicers, it is located on the bottom or on the sides of the machine.

Check that all the parts of the machine are correctly in place. Check that the rear switch is in the ON position. Finally, check the fuse.

Check that the machine is in Self-Service mode. Check that all the parts of the tap are correctly in place and that the magnet has not been lost.

Check that the size of the fruit is suitable for the machine. Using larger or smaller sizes can jam the machine.

Make sure the door of the machine is securely closed. If it still doesn't start, make sure the door is not broken.

Make sure the juice tank is correctly in place and secured in its two bolts. If it is not properly secured, the most likely cause is that the bolts are dirty and have juice residue on them. If this is the case, apply a degreasing spray and leave it on, then move the bolts until they work smoothly.

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Contact
CONTACT INFORMATION

+34 961 301 251
zumex@zumex.com
INTERNATIONAL TECHNICAL SUPPORT

Pol. Industrial Moncada III
C/ Moli 2 46113 Moncada
Valencia - Spain

Pol. Ind. Moncada III
C/ Moli 2 - 46113
Moncada - Valencia - España

Tel: +34 961 301 251

service@zumex.com
10 Philpot Lane First Floor
EC3M 8AA London
United kingdom

Tel: +44 2035191292

service@zumex.com
Elisabethstraße 11
40217 Düsseldorf
Alemania

Tel: +49 211 41873351

service@zumex.com
Pol. Ind. Moncada III
C/ Moli 2 - 46113
Moncada - Valencia - España

Tel: +39 08118920003

service@zumex.com
1573 NW 82nd Ave
Miami, FL 33126 USA

Tel: +1 877 986 39821

service.usa@zumex.com
94573 Rungis Cedex
Paris, France

Tel: +33 975 187 354

service.fr@zumex.com
Uxmal 616 - Col. Vértiz Narvarte
Alcaldía Benito Juárez CP 03600
Ciudad de México - México

Tel: +52 55 5106 6351

service.mx@zumex.com
service.latam@zumex.com

SPARE PARTS

Find official spare parts for your Zumex commercial juicer

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WARRANTY

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Need help?

Contact Technical Support

Register a product

Videos and Tutorials

Manuals and documents

Warranty conditions

Spare parts

FAQs

Where can I find the machine’s serial number?

Why won’t my machine turn on?

Why doesn’t the machine start up when I press the tap?

Why does the peel accumulate on the sides of the machine?

When I press the button to turn the machine on, the light flashes but the juicer doesn't work. Why?

Why does the juice tank move?

Find official spare parts for your Zumex commercial juicer

Find official spare parts for your Zumex commercial juicer